FAQS

On this page you can find support options

In Rosario Puñales we have tried to simplify the maximum system size. You can find the references, if you still have questions do not hesitate to contact us and we will respond quickly.

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Buy on the website of Rosario Puñales is easy. You just need to follow the following steps:

  • Choose the products you want and add them to "Your Cart".
  • Click "View Cart".
  • Complete shipping information and billing.
  • Make the payment.
  • If the payment is authorized, you will receive a confirmation of your purchase.
  • Once we receive your order, an automatic acknowledgment of order on the website, including your order number and details of your purchase will appear.
  • We will automatically send a copy of the acknowledgment of order to your email. We recommend that you print or download this copy in case you were needed later reference.

The price of each of the products is determined clearly on the page that is displayed and apply attesting published at the time of ordering.
Users who purchase any of the products offered by the Portal must pay the price through an electronic payment or bank transfer in favor of ROSARIO PUÑALES SL The purchaser user may choose any of these payment methods indicating on the order form.

The price of our products include taxes arising from the purchase, such as value added tax percentage rate in force at the time of accrual.

Customs charges (tariffs, customs clearance, local taxes ...) borne by the customer.

Rosario Puñales agrees to make delivery in Spain within 5-7 days from the order confirmation, reserving the choice of carrier and ensuring the successful delivery of the goods. Upon exhaustion of stocks and / or clothing custom or special orders, delivery will be made on the time of supply by the supplier. In that case we will inform you an approximate delivery date.

Freight rates applicable are indicated at all times in the order form.

The purchaser may change the products purchased or get a full refund if the products are damaged or are defective when received, or if the products received are not the ones originally requested. The deadline to request an exchange or refund is 7 working days from the date of receipt of order.
If changes are shipped items replacement free of charge upon return of the product damaged, defective or incorrect order in the state in which you received.
For refunds of a damaged, defective or incorrect item ordered will be refunded the purchase price, shipping costs relating to and arising from the return, attaching a copy of the original receipt obtained from the Post Office. To request an exchange or refund can contact us via the following address: info@rosariopunales.com

Unless proven otherwise, it is understood that the products are in conformity with the contract provided they meet all the requirements stated below:

  • Adhere to the description given by the seller and possess the qualities of the product that the seller has submitted to a consumer and as a sample or model.
  • They are fit for the purposes for which products of the same type are normally used.
  • Present the usual quality and performance of a device of the same type as the consumer user can reasonably expect, given the nature of the product.

The notifications that the user or purchaser referred to ROSARIO PUÑALES SL you can do so at the following address: info@rosariopunales.com.